Situation Analysis
In my progressive career, I have been involved in several turnarounds
and worked on projects in Hotels, Restaurants and Convetion Centers.
I want to share with you a new revelation that came to me in these
many trials, that almost all these situations have almost the
identical challenges.
- Poor or nonexistent records from which there is no way to monitor any indication of trouble until the IRS or sheriff knocks on the door. We call that the "shoe-box" style of operations.
- Untrained, unwilling or incompetent staff, producing inept results and representation in regard to guest's price value.
- Lack of leadership in planning, managing, teaching, motivation, and supervising. It's like car without a driver getting bumped in traffic, and at times having an accident -- losing millions or going bankrupt.
- Working hard for the moment. Putting the heart before the brain in drawing up plans.
- Decisions made on the basis of personality, politics or pressure in the absence of objectivity, disregarding the facts.
- The owner is distracted by focusing on other things. Ignoring his Hotel, Restaurant or club investment.
- Do-it-yourself philosophy, leaving one too thinly spread out and neglecting basic management applications in creating a positive, profit oriented, people culture. We call that the System One Person.
- Total absence of a well laid out plan (strategic planning) thought through in detail and timely monitoring of performance objectives.
- Outdated or delayed and untimely reports. The horse was gone and the barn burned before the owner know it.
- Living in a dream world. Not admitting to reality when the ship is already halfway, or completely sunk.
Should you have any questions, or wish to discuss any of these points, please contact me. 1-219-996-5525.
Sincerely,
Hans Enderlin CHA CF&BE